Support

A little help
with the details.

Answers for screenshots, accounts and the things that don't quite work as expected.

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Full Page Screenshot

Capture a page, make your edits and save the result. The extension works locally in Chrome, with no account or purchase needed.

What is included?

Full page, Visible area and Selected area capture; crop, annotations, solid redaction, local text recognition, Find, copy and PNG/JPEG/PDF exports. All are free. Independently scrolling panels are not a separate capture mode.

Why does a capture look different or stop early?

Some pages load continuously, virtualise content or contain independently scrolling areas. Full page capture cannot reconstruct every layout. Let a finite page finish loading, then try again. Visible or Selected capture can help with a specific area. Keep the page zoom and window size unchanged while capture is running.

If a fixed heading repeats or sections are misaligned, a public example URL helps us investigate the layout.

Can I capture browser pages or the Chrome Web Store?

Chrome restricts extensions on protected pages. Only Visible capture may be available as a fallback; Selected capture is disabled on protected pages. Some pages and browser policies prevent capture entirely.

How do text recognition and Find work?

Enable page-text collection before capture to collect rendered text. Open Find and enter a word or phrase. It can search collected page text, or read the image automatically when you choose image text. Matching words are highlighted on the screenshot. Image text recognition runs locally using bundled OCR models. Accuracy depends on language, font, contrast and screenshot quality, so review the result before using it. Crops and redactions filter text results; text inside redacted areas is excluded.

Where are my screenshots?

The editor holds the capture and your edits temporarily in memory. Save or copy the result before closing or reloading it. The extension does not provide a screenshot history or cloud library. Downloaded files stay wherever you saved them.

Why did my image export become a ZIP?

Very long screenshots can exceed browser image limits. PNG/JPEG exports may use numbered image parts in a ZIP. PDF is another option, though long captures can still produce large files. Supported page links can be retained in PDFs; not every layout or link type is supported.

How screenshot data is handled

Accounts & previous purchases

Your StudioH account and previous payment records remain available. Full Page Screenshot works independently of them.

How do I access my account?

Sign in to StudioH with your account email. Use the password-reset link on the sign-in page if needed. If you cannot access that email or restore a previous purchase in an installed product, contact support.

What happens to a previous purchase or subscription?

Purchase records are preserved. A one-time purchase does not renew. For an existing subscription, use Manage billing in your StudioH account, or contact support. Installing Full Page Screenshot does not cancel a subscription, issue a refund or change past charges.

How do I ask about a charge or refund?

Email support with the account email and receipt reference. For a previous one-time purchase, the existing 14-day refund policy applies; a full refund removes the access granted by that purchase. For other purchases or older subscriptions, contact us so we can check the record. Never send payment card details or your password.

Still need a hand?

Email support@studioh.dev with what you tried, what happened and the steps to reproduce it. For the extension, include its version and your Chrome version. A public example URL helps; keep private screenshots and credentials out of your first message.

For general questions or privacy requests, visit Contact.